Refund policy

Returns

If you aren't delighted with your original artwork for any reason, you may return it within 14 days of receipt for a refund minus a 10% restocking fee. Item must be in the same condition that you received it in. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at roteshausstudio@gmail.com for further instruction and return address. Items sent back to us without first requesting a return will not be accepted.

Please note that the cost of return shipping is paid by the customer. Artwork should be returned safely in its original packaging, and must be shipped with insurance and tracking.

 

Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you..

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at roteshausstudio@gmail.com.

You can always contact us for any return question at roteshausstudio@gmail.com.